The Office Manager

The ruler of the roost.

The Office Manager is the person who believes and often loudly insists that they run the entire company, although this is hotly contested by the receptionist who usually reports to this person. And to be fair, on some days, they kind of do. Their primary responsibility is to pick up the phone and call someone else to fix whatever has broken: the air conditioning, the elevators, the printer, or the mysterious smell coming from Meeting Room 3. If something malfunctions, the Office Manager is already dialing a contractor before anyone else has finished panicking.

As mentioned, receptionists often report to the Office Manager, though in smaller companies the roles can merge into one overworked, underappreciated human being. But generally, the same person cannot be both receptionist and office manager simultaneously, it would be like David Banner and the Hulk appearing in the same room at the same time. Impossible, unnatural, and probably a workplace safety hazard.